FAQ's

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at joiedomi@joyin.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at joiedomi@joyin.co.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping & Delivery

We know you are very excited and can't wait to get your order! Give us a call at 833-456-9462 or email us at joiedomi@joyin.co if you can’t find the answer to your question! 

 

Where is my package?

We totally understand your frustration when you are not able to find your package. Please check your email or messenger (depending on how you complete the purchase) to see if there’s a tracking number provided. It usually takes 24-48 hours for the system to update the tracking number for you after we prepare the shipment.  

 

If you did find your tracking number, please check the carrier tracking site with the most up to date status! If it’s delivered but you still can’t find it? Look around to check if the package was delivered to the apartment office, locker, neighbors door, etc. 

 

If you did all the above but still can’t retrieve your package, please email us at joiedomi@joyin.co  with your order number and our friendly customer service team will be happy to help!

 

What’s the difference between Standard Shipping and Expedited Shipping?

Your order will be arriving in 5-7 business days if you selected standard shipping. As for expedited shipping, it usually takes 2-3 business days.  Please allow more time if your order is shipping to Alaska, Hawaii, Puerto Rico, P.O. boxes, and APO/FPO addresses.

 

How fast is Free Shipping?

We offer free shipping for the qualified orders and your order should arrive within 5-7 business days. Please allow more time if your order is shipping to Alaska, Hawaii, Puerto Rico, P.O. boxes, and APO/FPO addresses.

 

Do you ship outside of the U.S.?

We want to spread the joy no matter where you are! Our official store is currently shipping domestically.  However, if you have an Amazon account, please check to see if the product you want is shipping internationally from our Amazon store! Feel free to reach out to joiedomi@joyin.co if you need further help anytime!

 

I made a mistake on the shipping information at checkout, how do I change that?

Whoops, it happens! We can definitely try our best to help you change the shipping information before the order shipped out. If the order has been shipped, please contact the location you mistakenly put to see if they can forward the shipment to you. Please call 833-456-9462 or email us at joiedomi@joyin.co as soon as possible so we can help in a timely manner.